I HAVE BEEN TRYING TO ACCESS MY REWARDS FOR SOME TIME NOW. I ADVISED ZOOMPANEL WHO I LOVE UP TO THIS POINT THAT I CAN TAKE SURVEYS AND RECEIVE ACKNOWLEDGEMENTS, BUT, WHEN I I TRY TO CNNECT I AM ADVISED THAT A CONNECTION CANNOT BE MADE. FRIENDS OF MINE ARE HAVING THE SAME PROBLEM. I HAVE TRIED EXPLORER, AOL AND NETSCAPE, BUT, GET THE SAME MESSAGE. I CAN'T SEEM TO GET ANY SATISFACTION. I DON'T WANT TO LOSE MY POINTS WHICH ARE SUBSTANTIAL. HELP PLEASE.