BEWARE! Zooscape is scammers inc!
This is what the contents of other reviews seem to suggest as all of us, dissatisfied customers, had to go through: the wait (one month, in my case); the lack of communication (no order confirmation and no news if I had not called); poor customer service (a vague excuse and white lies about the items being back ordered but "they should come in the next two days"); not receiving the products ordered and paid for; customer service tries to offer free shipment as an incentive for customers not to cancel their orders; customer service cannot process refunds which have to be forwarded to management but of course, they will give you a call when the refund is processed! It seems clear that we should STAY AWAY FROM THIS COMPANY. 0 is an appropriate rating for this business. The only thing they did so far is "forget" to update their website for inventory, take my money, and hide!

I tried this site hoping that it would be better than the other reviews I read on it. I am not impressed with their service or communication.
I did not receive my exact order because they were out and were no longer getting the product in. I know this because a note was handwritten on the Packing Slip.
The exact wording was:
"Sorry!
Mullein Oil is no longer available. We've given you the last of our stock. Please call us for are placement or a refund for the balance.
Sorry!
<name not revealed>"
When I called and asked for the person who signed they were never in. Finally I did ask the person I was talking to for a refund for the balance. This did not happen so I tried again. This still has not happened.
I received an email from the company asking if I was satisfied and I replied no and explained why. They again emailed me this week and basically said they trusted I had a positive shopping experience and please leave a product review! Product fine company I would not ever do business again!
They have not yet refunded me and they added an additional transaction fee to the original purchase that was not agreed upon. I noticed it on my credit card charge.
I do not recommend this company to anyone.