I signed up for a member ship on Zoosk. Ended up meeting someone and decided to cancel my membership. I followed the instructions, but was not allowed past the survey part and actually cancelling the membership. I tried to call their office in Californina. All you get is a recording that they cannot service customer calls and to email them. On their help questions, they specifically state that they cannot guarantee they can reply to your email. So basically they have my credit card and can keep charging me a montly feef for a service that I no longer need. They only way I could cancel was to call my credit card company and cancel my card and be reissued a new one. This site in my opinion is fradulant.