My service was not working so I called to inquire. The phone rep was unable to assist me and scheduled to have a tech come to my home. The problems started when they sent the tech to the wrong address (where I lived 8 months prior). Apparently my service was never moved - but my bills continued to be received at my new residence. It took 8 days, about 6 hours of phone calls, and obtaining the name/number of a local office to get my service working again. Now (about two weeks after all this) I receive welcome letters with 2 separate account... read full review »