Netgear pitched the Gearheads service as the one-stop-shopping for getting any of my computer related problems resolved, to act as my IT department. I had two issues, one with a wireless HP printer, one with a Netgear router, and the Gearheads failed miserably at both. here's the most graphic example: my Netgear router loses the ability for WiFi devices to connect after running for a day or two, and has to be re-powered to correct the problem. The Gearheads told me that it was because of channel congestion, that channel 11 was a... read full review »