I've been with this company for many, many years. I started out with a home phone, then transitioned to a cell phone, all with this company. Last week (Thursday, February 3, 2011) I added wireless Internet service and they charged me immediately for my (home use) modem, and had it shipped next-day-air. That was fine. I connected the modem to my phone line (on February 3rd) and have been having nothing but problems problems ever since. I've been on the phone with Verizon Customer Service 5 times since receiving my package, and each... read full review »