I can't even begin to describe the awful customer service that Value city has provided. I bought a bedroom set from them in December 2010. It took them 4 delivery times to get it correct and over 18 hours of window delivery time for them to actually get it right. They first delivered the set and the media stand was broken and so I had they had to redeliver and I was given another 3 hour window in which they would deliver. When they arrived the second time of couse they had the order incorrect AGAIN! So I had to schedule another delivery... read full review »