Tech support contacted and troubleshooted the problem. Part was ordered (system under warranty) and for some reason DELL CANCELLED the order and did not notify us. Called a week later and had to start over. Order Dpt SUPERVISOR could not 1) order the part so we would have it the next business day (found out that ALL parts they order are overnighted after shipped from warehouse!), 2) SUPERVISOR told me to call Customer Service (WRONG! They couldn't do anything for me) 3) SUPERVISOR even told me he could not conference call to Cust Service... read full review »