Each and every month, when trying to buy more minutes and messages, I am having difficulties with Virgin Mobile's website: it will not acknowledge payment, or will not allow me to do one thing or another. I also have been overcharged. If you call them by phone, you have to deal with stupid, endless menus, loud music, poor connection. I can endure this once in a while but I have come to dread the monthly deadline when I have to deal yet again with that horrible company. I would have quit long ago but I bought this phone which cannot be used with another company. By all means, stay away from Virgin Mobile. read full review »