I have used UPS for years and used to think they were pretty reliable. Not anymore. They do not deliver as promised, just charge exhorbitant rates for overnight or 2 day delivery. They don't follow shipper's (the one who's paying those rates!) instructions. I recently sent an urgent package and paid for 2 day airfare so it would arrive at our vacation spot for us to use while there. Sometime after we finally went to dinner (at 6:30) apparently the UPS driver arrived at our very secure condo and decided not to leave the package... read full review »