I have been making my student loan payments to Direct Loans for several years with no problems. This month, however, an extra $300.00 charge was tacked on to my bill. I understand that mistakes happen, but what drove me crazy is that it took forever to get the mistake cleared up. I emailed Direct Loans several times and, despite the fact the the mistake was easily documented, the responder kept insisting that I owed the money. When I called, I got the same treatment. Good news/bad news: The good news is that a supervisor finally... read full review »