Staff assured Xmas gift purchased could be returned after Xmas. When returned unopened12-27-10 retuns person Jessica tore open the previously unopened box then pointing to the tear she made stated it had already been opened and wouldn't accept it. Letter to Best Buy CEO has not been answered. This complaint was posted on another consumer blog and was answered by an obviouly Best Buy service who's job is to repudiate complaints posted on the internet. In my opinion, anyone patronizing BestBuy is gambling with their money and the chance of being pleased with their purchase. read full review »