Saturday (5 Feb 11) morning when I needed to complete some work-related tasks on my personal computer, I was unable to connect to the Internet. Because not being able to connect is an on-going issue in our apartment complex, I thought that the issue would be resolved within a few short hours and so I kept trying to connect throughout the day. Late afternoon, around 4:00, I decided that I would call the Verizon help desk since I was still unable to connect and needed to complete my work before the end of the day. I made contact and was told... read full review »