Rugs USA ships the wrong items and offers HORRIBLE customer service. Consider yourself lucky if you actually get the item you ordered. I ordered a rug on 12/23/10, after calling the second time approx. 3 weeks later, then they indicate the rug is on back order. Well on 1/28/11 a rug arrives, but it is the entirely wrong item not just a color issue. I spent hours putting in calls to customer service, and was actually hung up on many occasions. I had to hound them for a week just to get an authorization for a return shipping label and had to... read full review »