Bought new magic jack device for $39.95, to get lacal and long distance calling. It was fairly easy to install. It worked for a couple of hours ONLY . Nothing but trouble . Now I am receiving NO calls and calls go directly to a recording that " the magicJack customer is not available . I went to the magicJack web site for assistance BUT no help at all UNLESS FIRST PAYING a $38.00 fee via credit card . I REFUSE to pay to ' find' out what is wrong with the poor quality device . I will return it for a full refund and NEVER believe anything that sounds too good to be true. POOR SERVICE of device and VERY POOR SUPPORT BY CUSTOMER SERVICE ! read full review »