My complaint is pretty much the same as everyone else's .. about the incompetency of the employees to resolve problems. I went through the trial payment program for a loss mitigation option. Like the others, I was told at first that it was to be a 6 months trial payment. I kept calling in after the 6 months and was told they didn't have any records of my paperwork or some reason like that. Oh, they had my income and expenses info incorrectly too and insisted that I had given it to them but when I asked them for a detailed of what... read full review »