I am having arthritic bands put on 3 rings, all 3 rings were sent to Kays repair center, they did one ring only and sent the other 2 back because they didn't know if I wanted it done on them. (did they think I sent in the other 2 rings to keep the one company?) They never called me to check, now it's been a month and I still do not have my 2 rings back. They never call to tell me what is going on, the Customer Service is a joke. I have been buying from them for over 20 years, I WILL NEVER do business with them again. So, if you're smart go to another jeweler. read full review »