DO NOT LET THEM BILL YOUR CREDIT CARD AUTOMATICALLY. I kept getting billed after a phone cancellation. I did not know it but the Credit Card number on file (for the operator) was different than the one I was being billed. Later when I noticed I was still being billed, I was only able to cancel after faxing in my Credit Card statement showing the charges - because their COMPUTER SYSTEM has some sort of serious bug. I was not reimbursed for the time between the first phone call cancellation because they had no record of that call and I did not... read full review »