We recently purchased 2 Tracfones online from Tracfone that came with free accessory kits. One of the adapters that was needed to connect to the phone was defective. I emailed and called speaking to 2 different "supervisors" asking to replace the defective part to no avail. They insisted on me returning both phones, both accessory kits and to get a complete refund as the only solution. My pleas to simply send me a working accessory kit fell on deaf ears. They use these tactics knowing no one in their right mind would go through the... read full review »