january 2010 bought laptop for daughter 14 yrs old screws all fell out after 3 weeks they sent new laptop in april keyboard then falled they came replaced keybored then got virus they charged me money then ran tests and removed virus then february blank screen i went on ehow found how to run diagnostic which said nothing wrong, called dell after hours of going from technician to technician they charged me $65 to run test that i already ran it also came back nothing wrong screen was still blank they said i need motherboard and harddrive and if... read full review »