I ordered Valentine Day flowers for my mother on Feb 1st. I paid extra for a guarantee Valentine's Day delivery. The flowers never came and Flower.com had already charged my credit card. This website is a fraud. I filed a compliance & a fraud report with my credit card and the Better Business Bureau. DO NOT USE THEIR FLOWER.COM Site. The customer service department NEVER anwers the phone. When you get a chance to speak with someone, no one seems to understand what is going on or where your order is. This was the worse experience ever!!! read full review »