Spoke with Connectech about some problems I was having with my internet connection. I was informed that if they could help me, I would be charge $99 but if they couldn't, I wouldn't be charged. The technician that I spoke with was unable to help me so I 'assumed' that I wouldn't be billed. I received my bill today and I was charged. Called and spoke with supervisor 'Joseph' and he said that because I spent time on the phone with a tech that I would be charged. My question was/is 'how would tech know... read full review »