I lost my original card and reported it on their website, requesting a replacement card be sent Fed-Ex at a 19.95 charge. A week later after no card comes, I call cust service and am told it was accidently mailed. I wait another couple days then call again and am told by another customer service rep I should have it any day. Two weeks pass and I get a Fed-Ex letter with my card. Both reps lied to me and could barely speak English. I should report them to the BBB. read full review »