We bought a machine from ICon Fitness and waited for delivery, only to find they delivered it the wrong person, wrong city, wrong everything. Mistakes happen - I was understanding. However, after discovering their mistake, I couldn't believe the lack of help given to me from their customer service department. Everytime I called "customer service", I was put on hold for a minimum of 40 minutes each time. Each department I spoke to told me I needed to speak to another department. They took a message and I've YET to receive a... read full review »