I have been going to the same woman named Arlene at H&RBlock for ten years she told me jan31st 2011 when i had my taxes done i would have my state by the end of the week and federal the week after that 3 weeks later now i have nothing now every week i call her she says ooo next week oooo next week for sure ooooo ok ok next week has to be i have never waited longer than a week for my taxes she is not informative at all will never go back to H&R Block again and never to her again thanks alot Arlene thanks for nothing read full review »