Virgin Mobile kept my family without any phone service at all for FIVE days and nights. The sprint account I was still paying on was cut off completely on the first of the month and the VM phones could not be activated until the 5th, when I finally found someone at VM customer service who knew what he was doing. As a single disabled mother I would have had to sue if something had happened to us and we had no phones. In the end I had to buy a 3rd phone number!?! After buying the 3rd number I called customer service over and over... read full review »