On January 15 2011, I contacted DirecTV satellite services to review my account. The purpose was to determine whether to continue service with this company after having been a customer in good standing since 2003. Disclosing that I was considering switching to another television service provider (cable/satellite) if I could not receive similar offered/advertised services from DirecTV, that others were offering, a verbal offer was made by the customer service agent, as follows: 1. swap out of a standard receiver with an HD-DVR receiver for... read full review »