They don't answer emails. I bought some garden figurines. They arrived broken. I spent over $10 to return them. When I received the replacement, it was broken as well. I have ordered items more delicate than this and they have been packaged well enough to arrive intact. I'm just keeping the broken replacement and trying to fix it because I don't want to spend another $10 to return it. I also ordered a pendant that was suppossed to come with a 24" silver chain. The chain didn't arrive. I emailed them about it and... read full review »