I just had a customer service encounter with Dell that was terrible. Unfortunately, it was typical of my service experiences with Dell. Just so you know, I'm not just an average consumer. For the past three years I have been involved with training customer service to Fortune 100 companies and many other companies and organizations at that level. I know how to train good customer service, and I recognize when a company desperately needs to improve customer service. Dell's service is in desperate need of improvement. Here are the... read full review »