Baggage was lost twice - didn't arrive at destination. An employee got it to me late that night rather than making me wait for the delivery service which would have been the next day. Shouldn't the procedure be to deliver the bag ASAP rather the next day via courier? Anyway, on the way back home a delayed flight caused me to miss my connections. I spoke to Delta on the phone and the rep was great. But after 35 minutes of her trying to get me rerouted, she said the best she could do was to get me a hotel in Atlanta then home... read full review »