Purchased a mattress from their on line site. Chose a specific model/style mattress - when it was delievered, I told the delivery people that it was the wrong mattress. They said they couldn't take it back and I had to call customer service. I called 1800mattress immediately to explain to them that they shipped the wrong mattress. They insisted that it was the correct mattress. Said that model names are changed depending on what warehouse the mattress is shipped from. I can understand that the model name may be different, but I own the... read full review »