The DC Metro Area experienced a storm in late January. The rush hour took me 9 1/2 hours to get home from work. I had no service on my TMobile phone. I had to get out of my car and knock on windows to ask other drivers if I could use their phone. I wrote to the CEO in Washington and their response was they do not guarantee service and I still need to pay the $200 cancellation fee. Do not use TMobile service. They are awful. read full review »