Ordered BioFreeze for great price from their website on 12/8/10. They responded with they are out of stock (though website didn't say it was backordered), and suggested I substitute it for freezeRX for the same price, which they had. I responded that I wanted BioFreeze. Three weeks later I still didn't have my BioFreeze, so contacted their customer support (via their website) and asked for an ETA on my order. No response. I repeated the request every few days, but never got any response from their customer support, even when I... read full review »