I have been apalled at the way customer service agents talk. This happened to me for the first time so I am wondering if other people share my experience. My Wife and I would be travelling internationally and we found out that a second checked bag is charged now. These rules went into place 6 days prior to our purchasing the tickets. My wife called up the customer service phone asking if they could let us take two bags as we did not realize this when making the booking. The women on the other end started yelling at her and when my wife... read full review »