The below letter I sent to United tells it all: After planning a last family vacation before our children go their different ways and because it was our last family vacation we spared no expense to make it perfect by taking care to have all expenses handled ahead of time. Our trip started out at 4:30 AM August 1, 2009 at the Arcata/Eureka airport being told by YOUR agent our flight was cancelled. This meant that we would miss our connection flight in San Francisco to Seattle where we were to board a ship for our cruise. I explained... read full review »