I have been flying Continental for seven years and am a OnePass member. Recently after not taking a vacation for two years I decided to fly out to visit family. I purposely chose Continental because of my OnePass, even though they were slightly more expensive. Now Continental charges for everything! Bags, food, even a movie. The customer service was horrible, two employees stood around chatting at ticketing while people waited patiently to be called upon. Instead, I wound up being proactive and stepping up to the counter and clearing my throat... read full review »