I am writing with disappointment with your airline. My son and I left COS to fly to BWI on March 25th. The night before it did snow and I understand about weather and how you have no control but other things NWA does have contriol over. The fligh crew was late to the airport which was making the flight late. Then with all of the snow and ice, they had to de-ice the plane which took over 45 mintues to do. I get de-icing the plane what I do not understand is why it took so long since one plane was ahead of us who was almost done when we got... read full review »