I shipped two packages. One 13 lbs and one 61 lbs. The 13 lb. package was left at the apartment door. The large package was not at the door when the consumer opened the door soon after delivery. It seems hard to think that someone would steal a 61 lb package and leave the small one. The apartment was an upstairs apartment. The package was addressed to a military person. This package was full of military issued clothing. The customer service was contacted and did not call. We had to call them to find out... read full review »