The short version is that while these guys offer competitive rates, their customer service stinks. I've had better experiences at the Dept. of Motor Vehicles. If you actually need to speak with a live human being, be prepared to hold a very, very long time. If ever you actually do get to someone, be prepared to be treated like crap. If, by then, you're not satisfied with the answers you get and request to speak with a supervisor, be prepared to be put back on hold and start the process all over again with the pretty much the same... read full review »