I was sold a fake Marc Jacons handbag on eBay. I had heard that PayPal required a letter from an authenticator if you were claiming a bag was fake, but I emailed them to ask if there was an alternative, since there are no Marc Jacobs stores in Australia (where I live). On the basis of that email – which simply asked “if I go down the path of making a complaint, what evidence would PayPal accept?” – PayPal opened a dispute on my behalf and demanded I provide proof of my claim within four days. The only proof... read full review »