Repeated requests for return authorization ignored. Return phone calls promised, but never made by customer service. I had to block payment. Do NOT believe the customer service rep. Summary of the reasons for the return product request: These are low quality and unsafe bar stools, with critical missing parts, and the delivered product does not match the product description or the product picture on the web order page. 1. Product does not match description - delivered product has a metal back. The description reads wooden back. I... read full review »