I was trying to fly home from San Jose, CA to Seattle WA. I was scheduled to fly on Alaska Airlines Flight 329 however, I was delayed 3 hours. The "Lead ticket agent" Sonya was verbally abusive, and completely lack all skills in providing assistance or caring about the well being of another person. The ticket agents gave misinformation and lied. The problem originated that I was told that I was 5 min past the check-in time to check my luggage on my flight and therefore my luggage had to go on a later flight (separate from me). I wa... read full review »