I was on flight 2434 to Billings on Jan 1. The female gate agent was the rudest, most care less agent I have ever met. I wanted to make a simple change, not uncommon, and it was a tremendous bother to her. She refused to give me her name. I told her agents like her were not representing Horizon very well and she said, "try another airline then". I will. Nice to have a Blackberry to post these sorts of things when they happen. Maybe Horizon will figure it out and train their employees, or screen them, better. Not the first rude Alaska employee that was rude. This one just happened to be the worst of the worst. read full review »