I have cancelled future Delta reservations because airport reception staff (Linda A. serving at Boston Logan on 7/27/2010 for flight 6761 from BOS to DCA at 1:30 p.m.) made the following inappropriate decisions: failing to inform passengers that specific flights were boarding (communication deficit); failing to identify unregistered passengers on flights boarding (communication deficit); yelling at passengers (intimidation); threatening to call state police (intimidation); failing to follow through on customer request to call state police... read full review »