She demanded to know what service I was switching to and berated me about why I would want to give up AOL when they offer virus protection, etc. I repeatedly told her to just cancel my account and skip the arguments. She got very loud and nasty with me and kept trying to bully me to stay. When I demanded a confirmation number, she put me on hold. I asked for a supervisor and she said she was the supervisor. I finally got a cancellation confirmation number, but she said it wouldn't be effective for a month. I was forced... read full review »