When considering AOL for my computer, they said I would get a Senior Citizen discount through AARP. They also said my satisfaction was guaranteed. After I gave them my credit card number, I started using it, but I would sometime give up trying to get in on the numbers they provided because it would not make connection.

Every time I got into something on AOL I wanted to read it would time me out or drop me off line. IT WAS NOT ONLY SLOW, IT CLOGGED MY COMPUTER UP WITH SPAM, COOKIES, AND OTHER UNWANTED ADVERTISING AND EMAIL.

Four months later I noticed my credit card charges and saw that not only did I not get the discount, but they were charging me more than they originally quoted. After another couple weeks, I finally got through to them. They said I have to get the discount through on the Internet. I had to call technical services to get the information on how to do it.

Another couple weeks went by before I got them. They told me how I was supposed to do it, but it never worked. Finally, I called to cancel the service and get back my money. By now a year had gone by. They said while they have a satisfaction guarantee that does not mean they give a refund.

I told them I wanted them to stop the service at the end of the current month they had already charged to my account. The billing person said she would.

Three more months went by and I noticed they were still billing my account for the full amount even though I had not used the Internet. I called again. They said they could not terminate service on a future date. It had to be terminated on the date you call in, or you have to call in again.

It took me 18 months to terminate bad service and not one dime did they ever refund.

Don't do business with these charlatans.

I have been constantly disconnected from the internet. My computer is set up properly. AOL just wants to reset computer settings. I have several times, and most of the time I can not even use the net after they change them. I must change everything back.I have called AOL on Febuary 3 2000 to complain, nicely I am not a rude person just angry.The customer service person hung up. I called back spoke with a women told her what happened, I asked to talk to a manager I was told their was none their to talk to. I was told they would call me. Well its know Febuary 12, 2000 no one has. I have constantly complained and filled out online reports. I never get any response, but the lines are being worked on.I am frustrated I pay $21.99 a month for unlimited service, THAT I AM NOT GETTING.I have AOL since June 1999.I am in the final month. I will not renew another month. I have prodigy now for 2 months and I have no problems.I feel I should be paid back all the money I paid them.

After calling to cancel my AOL service, I received a letter 2 weeks later saying how AOL was excited that I changed my mind!

I never changed my mind. I called to confirm cancellation and they couldn't find it in their system!

The slow woman on the phone kept asking me questions about, "Are you aware that..." and inserted lines there.

She kept me on the phone for 20 minutes trying to change my mind and finally I told her " I want to cancel today, I want this taken care of today, right now!"

AOL will do anything to keep you from canceling, so be firm and tell them NOW to cancel your account!

We have had AOL for 2 years and decided to open a second account for business. We gave all checking account info and the CD listed $23.95 for unlimited minutes.

Two months later I got a big shock when my bank informed me that my checking account was overdrawn by $1, 210.00. It seems that AOL was charging me per minute. Since I thought I had unlimited usage, I would sometimes stay connected all day.

I contacted AOL customer service and they refused to credit me anything and informed me that my up-coming bill was over 500.00.

This has caused me so much and there seems to be nothing I can do about it.

They claim I set my billing per minute versus the unlimited that I had had the past 2 years.

I'm tired of all the pop-ups. When I tried to cancel, they still wanted to charge me for the service that I didn't use.

So AOL, you can take your service and you know where you can stick it.