I've been flying for many years now and have found many airlines to have problems. Within the last year though since Delta merged with KLM and Air France I've seen the customer service with Delta drop to a terrible low. First starting with our booking home to the UK for Xmas this past year on KLM but being placed on a NW plane, something from the 80's I think since my seat was loose, with ashtray still in it. TV screen didn't work well only playing kids films (no kids on board) to a terrible smell from the latrine area... read full review »