People were very rude! I had a broken seat an a full flight from L.A. to London. We had a near crash landing... below are the photos of the roof that broke because we hit the runway so hard. Our pilot Pulled in front of another plane on the runway and both planes literally skidded to a stop! (photo also below) We asked for a snack and they told us "we are out, you snooze you loose" To make it all worse they dont even have anyone to complain to, just an email but Iv never received a response... read full review »