I had a flight, on a business trip, on United Airlines from Albany NY to San Jose, CA (via Chicago) on flights UA 5400 & UA 559 on March 7th 2007. An hour after the take off, on flight UA 5400, due to a mechanical problem the flight got diverted to Syracuse, NY. We were promised a flight to Chicago within 2 hrs. Till 6 hrs later, nothing happened. I missed my connection to San Jose and had no chance of making it the same day. After requesting, complaining, begging and haggling and dealing with customer service phone calls (hrs) and... read full review »