I tried to speak to a representative and could't get anywhere. Due to the fact of broken english and unable to understand what happend to the money I gave up and decided to take the matter up when I filed my taxes. Needless to say the payment did not get paid because I relied on H&R Block to have the money reserved for me to use for that purpose. Now, upon filing my taxes with my w-2, I asked the preparer if they had a way to look up where the emerald money was spent and he told me no it was my responsibility to keep receipts. I... read full review »